Thursday, December 10, 2009

Retail Telepharmacy Rears Head in Singapore!

Watson's Personal Care Stores, the largest health care and beauty care chain store in Asia, has posted a job listing for a pharmacy technician at a Singapore location:
The successful candidate’s primary responsibility will be to provide telepharmacy services at Pharmacy stores. You will assist Pharmacists in preparing and dispensing medications to customers via Teleconferencing, as well as to assist in the maintenance of the dispensary to fulfill legal requirements.
It sounds like it's just a tech position, and they are calling patient conferencing by a pharmacist via telecommunications "telepharmacy." Still, very cool and this is the first I've heard of this in use in Asia!

1 comment:

John O. said...

I just learned that apparently a store called Guardian Health and Beauty performed this service first. From an archived Straits Times article: "The next time you drop by a Guardian Health and Beauty store to get medicine for a cold and the pharmacist is not there, you may be asked to face a webcam.

That is because the pharmacist on duty at another store will give you advice over its intranet, and even get you the pills your doctor prescribed.

Guardian's version of this 'telepharmacy' service is called Webcam Pharmacy. Customers need to be present at a store, and they have to be 18 years old and above.

The chain had tried out its Webcam Pharmacy service in 2004, but discontinued it in 2006 as it did not quite catch on.

It resumed the service in October last year, with its web-based pharmacists giving advice on common ailments, and dispensing prescription drugs at selected outlets.
...
NTUC Healthcare - through its Unity stores - introduced telepharmacy in 1997. Watsons Personal Care Stores did so in 2006."

This was brought to my attention from a pharmacists speech on Singapore's approach here where the author says: "smaller community institutions and nursing homes may not need nor be able to afford a full-time pharmacist on-site. With part-time deployment possibilities, as well as tele-pharmacy, it should be possible to use scarce manpower more effectively. Guardian Pharmacy has been using tele-pharmacy for some time now, and has shown that it can work."